Privacy Policy

Metracore Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with us.

Metracore Ltd is a property maintenance company based in London, United Kingdom.

We may collect and process the following personal data:

• Name
   
• Contact details (email address, telephone number, postal address)
   
• Property details relevant to maintenance services
   
• Payment and invoicing information
   
• Communications with us (emails, phone calls, messages)
   
• Any other information you voluntarily provide to us
   

We use your personal data to:

• Provide property maintenance and related services
   
• Respond to enquiries and communicate with you
   
• Arrange appointments and manage service requests
   
• Prepare quotes, invoices, and process payments
   
• Meet legal, regulatory, and tax obligations
   
• Improve our services and customer experience
   

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide services you request
   
• Legal obligation – for compliance with laws and regulations
   
• Legitimate interests – to operate and improve our business
   
• Consent – where explicitly given (e.g. marketing communications)
   

We may share your data with:

• Employees, contractors, and subcontractors as required to deliver services
   
• Professional advisers (accountants, insurers, legal advisers)
   
• HMRC or regulatory bodies where legally required
   

We do not sell your personal data to third parties.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Data is stored securely and only accessed when necessary.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

Under UK data protection law, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Object to or restrict processing
   
• Request data portability
   
• Withdraw consent at any time (where applicable)
   

To exercise your rights, contact us using the details below.

If we operate a website, cookies may be used to improve functionality and user experience. You can control cookie settings through your browser.

If you have questions about this Privacy Policy or how we handle your data, please contact:

 Metracore Ltd
124 City Road

 London

 England

 EC1V 2NX

 
Email: enquiries@metracore.info

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.